Selection Criteria for Visa Officers (VO)

Selection Criteria for Visa Officers (VO)

The successful applicants will meet the following selection criteria to a high standard:

1. Contributes to strategic thinking
• Supports shared purpose and direction: Demonstrates a sound understanding of the Australian Public Service (APS) environment and the department’s role and functions.
• Shows judgement, intelligence and common sense: Interprets and applies legislation and guidelines for decision-making tasks using sound reasoning.

2. Achieves results
• Identifies and uses resources wisely: Contributes ideas to improve efficiency and work practices.
• Responds positively to change: Shows flexibility in responding to uncertainty and changing demands.

3. Supports productive working relationships
• Nurtures internal and external relationships: Takes the initiative in building rapport and maintaining relationships with internal and external clients and stakeholders.
• Strives for service excellence: Ensures clients feel valued and respected and demonstrates understanding of the expectations and preferences of clients from culturally and linguistically diverse groups.

4. Displays personal drive and integrity
• Demonstrates public service professionalism and probity: Provides a quality professional service, applies ethical work practices and demonstrates integrity in all aspects of work.
• Commits to action: Demonstrates personal drive and enthusiasm towards work.

 
5. Communicates with influence
• Communicates clearly: Communicates proficiently both orally and in writing in English and Arabic.
• Listens, understands and adapts to audience: Tailors communication to audience and circumstances and ensures common understanding of issues.