Australian Embassy
Hashemite Kingdom of Jordan

Visas, Immigration and Citizenship


Please note that all foreign nationals need to obtain a visa prior to travelling to Australia. 

You should not book flights or make travel commitments for Australia until you have been granted a visa to travel.

The Visa Finder provides information on different visa options for Australia, eligibility, and a step by step guide to the application process. If you decide you want professional help with your application, you can consider using a registered migration agent.

ImmiAccount is your online gateway to the Department and provides many online service options including: lodging online applications; making payments; updating your details or circumstances; uploading documents and tracking the progress of your application.  Priority processing is given to applications lodged online through ImmiAccount.  Indicative visa processing timeframes are available here

If you have any enquiries regarding an application, please use the Department of Home Affairs’ website, where you can obtain further information relating to:

  • Australian Visa Application Centres
  • biometric collection (applicable to certain countries only)
  • panel physicians for health assessments (if applicable)
  • payment methods and
  • police checks (if applicable)
  • how to make general client enquiries with the relevant visa processing office (online enquiry form)


COVID-19 travel arrangements

The Australian Government has implemented a number of requirements in response to the
COVID-19 pandemic. Details of these requirements are updated regularly on the COVID-19 page of the Department of Home Affairs’ website.

In order to ensure you have the latest up to date information regarding any requirements, you should check the website prior to arranging travel


Digital Passenger Declaration Card

All passengers arriving by air into Australia should complete the Digital Passenger Declaration.

You can start your Digital Passenger Declaration seven days before your flight and submit it within 72 hours before your departure for Australia. This is because you must provide your health information and declaration within 72 hours before your flight.​

You can complete your Digital Passenger Declaration on the Department of Home Affairs’ website here.


Changes to Australian visa processing in Iraq

  • Introducing the collection of biometrics

  • From 16 March 2022, the Department of Home Affairs will start collecting biometrics from people in Iraq who are applying for a visa to Australia. Biometrics are collected through a quick and easy process that captures a photograph of your face and a 10-digit electronic fingerprint scan (the fingerprint scan does not use any ink).

  • Biometrics will be collected from visa applicants of any nationality who are in Iraq at the time of making a visa application to enter Australia, unless they are excluded or exempt from the Program.
  • Visa applicants in Iraq who lodge their applications from 16 March 2022 will receive a letter requiring them to attend, in person, one of two Australian Biometric Collection Centres (ABCC) located in Baghdad and Erbil.

  • Applicants will need to book an appointment on the VFS website.


         Australian Biometric Collection Centre - Baghdad

            Al-Yarmuk Qr, 4th Street, Jordan Intersection, Baghdad, Iraq

            Website:    English -

                                  Arabic -

           Hours of operation: Sunday to Thursday – 9:00 a.m. to 2:00 p.m.


      Australian Biometric Collection Centre - Erbil

           Ainkawa Street , Adjacent to Duty Free Shop, Erbil, Iraq

           Website:  English -

                               Arabic -

           Hours of operation: Sunday to Thursday – 9:00 a.m. to 2:00 p.m


Refugee and Global Special Humanitarian visa applicants

 Information about these visas can be found here


For any pre-lodgement visa or citizenship enquiries, please visit the Department of Home Affairs website. If you still have further questions or require more information, contact the Global Service Centre on +61 2 6196 0196, Monday to Friday 09:00am to 5:00pm (Amman local time). The service can be accessed by Voice Over Internet Protocol (VOIP) and callers can access Translating and Interpreting Service support.