AUSTRALIAN EMBASSY
Expected Vacancy – Assistant Visa Officer (AVO)
Several Positions/Various Teams
Broadband 1 (LES 4)
The Immigration and Citizenship Section of the Australian Embassy, Amman is seeking skilled and energetic people with a strong client service focus to take up expected positions as Assistant Visa Officers (AVO). The successful applicants will work to a local supervisor, assisting with the management and delivery of a component of the Australian Government’s visa programs or form part of a client service team that manages client contact and telephone, email and fax inquiries.
All staff are employed on a fixed-term contract basis and will be initially engaged for a three-month probationary period. The position is expected to be available from February 2011.
The successful applicants will meet the following selection criteria to a high standard:
1. Contributes to strategic thinking
• Supports shared purpose and direction: Demonstrates a sound understanding of the Australian Public Service (APS) environment and the role and functions of the Department of Immigration and Citizenship.
2. Achieves results
• Responds positively to change: Shows flexibility in responding to uncertainty and changing demands.
3. Supports productive working relationships
• Strives for service excellence: Ensures clients feel valued and respected and demonstrates understanding of the expectations and preferences of clients from culturally and linguistically diverse groups.
4. Displays personal drive and integrity
• Demonstrates public service professionalism and probity: Provides a quality professional service, applies ethical work practices and demonstrates integrity in all aspects of work.
5. Communicates with influence
• Listens, understands and adapts to audience: Tailors communication to audience and circumstances and ensures common understanding of issues.
To be considered you need to send us:
1. A statement (maximum two pages) which explains how you meet each one of the above selection criteria; and
2. A one page career resume
Please note that a high level of competency in written and spoken English and Arabic is required for this position.
Please forward all completed applications no later than 5.00pm 13 February 2011 to:
AVO Job Vacancy
Immigration and Citizenship Section
Australian Embassy
PO Box 35201 – Amman 11180
Email: [email protected]