AUSTRALIAN EMBASSY
VACANCY: SENIOR VISA OFFICERS (TEAM LEADERS), AUSTRALIAN EMBASSY, AMMAN
The Department of Immigration and Citizenship (DIAC) Section of the Australian Embassy, Amman, has several full-time vacancies Senior Visa Officer (team leader) positions available for an immediate start. The positions will be filled on a 12 month contract basis with the possibility of extension, depending upon operational needs, in line with the conditions of employment applicable to locally engaged staff. Proficiency in Arabic is preferred but not essential.
The successful applicants will manage small teams working in the refugee, family migration, temporary entry and administration fields. The team leader of the administration team will supervise the Client Contact Unit and oversee the day-to-day running of the out-sourced Visa Application Centre. Team leaders may also be expected to exercise delegations in granting and refusing visa applications. Team leaders may be rotated between teams subject to management discretion.
Locally engaged terms and conditions of service apply.
Successful candidates will be responsible for their own transfer and ongoing costs associated with working in Jordan. If required, the Embassy will provide successful candidates with a letter to assist in obtaining an appropriate work visa for Jordan.
In considering these positions, applicants who are Australian citizens should also make themselves aware of the Australian taxation arrangements for Australian Citizens working overseas.
Your application, written in English, must include:
• a statement of claims for the position separately addressing each of the selection criteria (two pages maximum)
• curriculum vitae; and
• contact details of two work-related referees.
Applications which do not address the selection criteria will not be considered.
Applications and enquiries regarding this position should be directed towards Mrs Salam Abou Sway via email at: [email protected]
Closing date for applications is 5pm (local time), Thursday 18 October 2012. Late applications will not be considered.
Position description
1. Supervise and manage a small team of officers providing direct client service to clients including staff processing visa applications.
2. Follow administrative and lawful procedures and apply legislation in interviewing clients and in making determinations on temporary visa applications.
3. Prepare correspondence including emails and letters, high quality decision records and reports.
4. Provide quality advice and service to clients in a culturally diverse environment.
5. Identify issues of integrity concern and appropriately refer cases to the Integrity Unit and/or senior staff.
6. Provide advice and support to local staff members in relation to complex cases and assist to manage workflow.
7. Undertake other duties or projects as operational demands require.
8. Duties may also include managing the Visa Application Centre contract and provide support/training to Visa Application Centre staff.
Selection Criteria
1. Contributes to strategic thinking
Supports shared purpose and direction: Demonstrates a sound understanding of the Australian Public Service (APS) environment and the role and functions of the Department of Immigration and Citizenship.
2. Achieves results
Demonstrated experience managing a high performing team that delivers results. Ability to plan, manage and deliver outcomes within tight deadlines.
3. Supports productive working relationships
Demonstrated staff management; supervision experience and client service skills including the handling of difficult and distressed clients. Strong interpersonal skills with an ability to build productive working relationships in a culturally diverse environment.
4. Displays personal drive and integrity
Demonstrates public service professionalism and probity: Provides a quality professional service, applies ethical work practices and demonstrates integrity in all aspects of work and an ability to adhere to high ethical standards, consistent with role as representative of the Australian Government.
5. Communicates with influence
Strong oral and written communication skills, including a sound ability to prepare high-quality correspondence and reports.
6. Demonstrates technical proficiency
Demonstrated analytical skills with an ability to interpret complex legislation and apply sound judgement. Experience in contract management (desirable but not essential).